Our Commitment to Responsible Gaming
At Plurizaq Casino Hotel, we are committed to promoting responsible gaming and ensuring our guests enjoy their gaming experience in a safe and controlled environment. We believe in fostering an atmosphere of responsible entertainment while providing support and resources to those who may need assistance.
Understanding Problem Gambling
Warning Signs
Problem gambling can manifest in various ways. Some common warning signs include:
- Gambling with money intended for essential expenses
- Increasing bet amounts to feel the same level of excitement
- Attempting to recover losses by gambling more
- Borrowing money or selling possessions to gamble
- Lying to family and friends about gambling activities
- Neglecting work, school, or family responsibilities
- Feeling restless or irritable when not gambling
- Using gambling as an escape from problems or negative feelings
Responsible Gaming Programs
Self-Exclusion Program
Our self-exclusion program allows guests to voluntarily ban themselves from gaming activities at Plurizaq Casino Hotel. This program includes:
- Flexible exclusion periods (6 months, 1 year, 5 years, or lifetime)
- Removal from marketing lists
- Restriction of credit facilities
- Cancellation of player reward memberships
Betting Limits
We offer various tools to help guests manage their gaming activity:
- Deposit limits
- Time limits
- Loss limits
- Session reminders
Resources and Support
24/7 Help Line
Professional Support
Our trained responsible gaming advisors are available 24/7 to:
- Provide information about responsible gaming
- Assist with self-exclusion requests
- Connect guests with professional counseling services
- Offer guidance on available support resources
Guidelines for Responsible Gaming
- Set a budget and time limit before playing
- Only gamble with money you can afford to lose
- Never chase losses
- Don't gamble when under emotional stress
- Balance gambling with other activities
- Take regular breaks while gaming
- Don't view gambling as a way to make money
- Avoid gambling under the influence of alcohol or drugs
Protection of Minors
We strictly enforce age verification and maintain a zero-tolerance policy regarding underage gambling:
- Mandatory ID checks at casino entry points
- Regular staff training on age verification procedures
- Strict penalties for attempting to circumvent age restrictions
- Monitoring of unattended minors in non-gaming areas
Employee Training
Our staff undergoes comprehensive responsible gaming training, including:
- Recognition of problem gambling indicators
- Proper intervention procedures
- Understanding of available support resources
- Regular refresher courses and updates
